PRIVACY POLICY

At Mossmere Collective, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, interact with our content, or make a purchase. By using this website, you agree to the practices described in this policy.

Information We Collect

We collect information to operate our website, process transactions, and improve the overall user experience.

Personal Information

When you interact with our website, we may collect personal information such as:

  • Name
  • Email address
  • Billing and shipping address
  • Order and transaction details
  • Information you choose to provide through contact forms or email communications

Technical and Usage Information

We may automatically collect certain non-personal information, including:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages viewed and time spent on the site
  • Referring websites or search terms

This information helps us understand how visitors use our website and supports improvements to site performance and content.

How We Use Your Information

Information collected may be used for the following purposes:

  • To process and manage orders
  • To communicate regarding purchases or inquiries
  • To respond to customer messages or requests
  • To send optional updates or newsletters
  • To improve website layout, content, and functionality
  • To maintain website security and prevent unauthorized activity

We use personal information only for standard retail operations and website management.

Email Communications

If you choose to subscribe to our mailing list, you may receive occasional updates about new products, curated collections, or general store announcements. You may unsubscribe at any time by using the link included in our emails.

Transactional emails related to orders or account activity may still be sent when necessary.

Cookies and Tracking Technologies

Mossmere Collective uses cookies and similar technologies to enhance the browsing experience. Cookies may be used to:

  • Remember site preferences
  • Analyze traffic and usage patterns
  • Improve website performance and navigation

You can adjust cookie settings through your browser. Please note that disabling cookies may affect certain website features.

Sharing of Information

We do not sell, rent, or trade personal information. Information may be shared only with trusted third-party service providers who assist with:

  • Payment processing
  • Website hosting and maintenance
  • Email delivery services

These providers are authorized to use your information only as necessary to perform their services.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. While we strive to safeguard your information, no online transmission or storage method can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may include links to third-party websites for convenience or reference. Mossmere Collective is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies independently.

Children’s Privacy

Mossmere Collective does not knowingly collect personal information from individuals under the age of 13. If you believe that personal information from a minor has been submitted through our website, please contact us so appropriate action can be taken.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@mossmerecollective.com