At Mossmere Collective, we strive to provide a clear and dependable shopping experience. This Refund Policy outlines how return requests, refunds, and related inquiries are handled for purchases made through our website.
Due to the nature of lifestyle and specialty products, returns are accepted only in limited circumstances. Return requests must be submitted within 7 days of receiving the order.
To be eligible for a return or refund, the product must meet one of the following conditions:
All return requests must include a valid order number and clear photographic documentation showing the issue.
The following items are not eligible for return or refund:
For quality control and handling reasons, we cannot accept returns for products that have been consumed or modified.
Once a return request is approved, we will review the information provided and determine the appropriate resolution. Approved refunds will be issued to the original payment method used at checkout.
Refund processing times may vary depending on your payment provider. Original purchase charges such as handling or processing fees are non-refundable unless the issue resulted from an error on our part.
In certain situations, a replacement item may be offered instead of a refund. Replacement decisions are made at our discretion and depend on product availability and the nature of the issue reported.
To request a refund, please contact us within the eligible time frame using the information below. Be sure to include:
All requests are reviewed on a case-by-case basis, and we aim to respond as promptly as possible.
Mossmere Collective is not responsible for delays or issues caused by factors beyond our control. If an issue results in a quality concern upon receipt, please contact us promptly so we can review the situation.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
If you have questions about this Refund Policy or need assistance with an order, please contact us:
Email: support@mossmerecollective.com